Your Journey With Us
Kickoff (Week 0–1)
Ongoing Support (Weeks 1–4)
Scale & Growth (Month 2 and beyond)
Ways of Working

How we Collaborate
Channels
Hours & SLA
We’re online 8:00 AM – 2:00 PM EST (US) and 12:00 PM – 5:00 PM (Australia). You’ll never be left hanging—every request or question is answered the same shift, and always within 24 hours max. If something’s urgent, we have a fast-track protocol to get it sorted quickly.
Our Rhythm Together
Standup
Review
Planning
People & Rituals (Culture = Trust)
At People Avenue, we believe that when people feel connected, valued, and inspired, they deliver their very best work. That’s why we invest in culture—not just for our team, but ultimately for you.
When you have dedicated talent working for you, please know that we create intentional spaces for belonging and engagement. These moments of connection fuel motivation, loyalty, and performance—so your team shows up every day energized and ready to deliver impact.
Our Rituals

Weekly General Assembly (30 min)

Monthly Team Lunch (1 hr)
Billing & Admin
How Billing Works
Model
Cycle
Payment Methods
Time Off & Holidays
Holiday Calendar
We observe 12 non-working paid holidays each year, set at the start of the calendar year.
If any holiday could affect delivery, we’ll let you know 7–14 days in advance and adjust timelines to keep things on track.
Support
We’re always here to support you.
While we’re most active during our standard working hours (8:00 AM – 2:00 PM EST / 12:00 PM – 5:00 PM AU), you can reach us anytime and we’ll respond as quickly as possible.
Primary Suport Channel









